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Privacy & Cookies

Privacy Policy

This Privacy Policy (the “Policy”) explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (“UK GDPR”). This Policy applies to visitors and users (individually, “you”) of our websites and any other online services. Please note that not all services described herein are available in all jurisdictions. We are committed to safeguarding your privacy. If we request information that can identify you (“personal data”), you can be assured it will be handled in accordance with this Policy. We may update this Policy periodically by revising this page. Please check back regularly to stay informed about any changes. Data We Collect We may collect the following personal data:
  1. Name.
  2. Contact information, including email address and phone number.
  3. Demographic information such as address and postcode.
  4. Technical data, such as IP address, browser type, and information collected via cookies or similar technologies (e.g., Google Analytics).
How We Use Your Data We process your personal data to provide services, fulfil your requests, and for the following purposes:
  • Internal record keeping.
  • Processing orders and obtaining payment.
  • Improving our products and services.
  • Sending you updates or marketing communications, if you have opted in.
Lawful Basis for Processing We process your personal data based on one or more of the following legal grounds:
  1. Consent: Where you have provided explicit consent for specific purposes.
  2. Contractual necessity: To perform a contract with you or take steps at your request before entering a contract.
  3. Legal obligation: To comply with applicable legal requirements.
  4. Legitimate interests: To pursue our legitimate business interests, provided your rights and freedoms are not overridden.
Security Measures We are committed to ensuring your personal data is secure. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. Your Rights Under UK GDPR, you have the following rights:
  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Request corrections to any inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your personal data under certain circumstances.
  4. Right to Restrict Processing: Request a restriction on how we process your data in specific situations.
  5. Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: Object to processing based on legitimate interests or direct marketing.
  7. Right to Withdraw Consent: Withdraw consent where processing is based on consent.
  8. Right to Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Controlling Your Data You can opt out of marketing communications, update your preferences, or withdraw consent at any time by contacting us via our website or email. Our contact details are available on our contact page. We will not sell, distribute, or lease your personal data to third parties without your explicit consent or unless required by law. Sharing sensitive data will always require opt-in consent. Retention Period We retain your personal data only as long as necessary for the purposes outlined in this Policy or to comply with legal obligations. Typically, data is kept for a minimum of 6 months and a maximum of 5 years. Third-Party Services We may use trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to process your data securely and in compliance with UK GDPR. Cookies Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy. If you have concerns about how your personal data is handled, please contact us. We are committed to addressing your queries promptly and transparently.

Cookie Policy

This Cookie Policy explains what cookies are, how they are used on this website, and how you can manage them. We are committed to complying with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). We encourage you to review this policy regularly for updates.

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They store information such as your preferences, device configuration, or activities on the website to enhance your browsing experience.

Cookies may be either:

  • Session Cookies: These are temporary and expire when you close your browser.
  • Persistent Cookies: These remain on your device for a set period or until manually deleted.

Cookies typically do not contain personal data, but they may collect data that can indirectly identify you, such as your IP address.

Types of Cookies We Use

  1. Strictly Necessary Cookies
    These cookies are essential for the website to function and cannot be disabled. They do not store any personally identifiable information.
  2. Performance Cookies
    These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, we use Google Analytics to measure website usage and improve user experience. For more details, see Google’s cookie usage page.
  3. Functional Cookies
    These enable enhanced functionality and personalisation, such as remembering your preferences.
  4. Targeting/Advertising Cookies
    These cookies track your browsing habits to deliver ads that are relevant to you. They may also limit the number of times you see an ad.
  5. Third-Party Cookies
    Some features, such as social sharing via Facebook or Twitter, may set cookies from third-party services. These are governed by the respective third party’s privacy policies.

How We Obtain Your Consent

We will not place cookies (other than strictly necessary cookies) on your device without your explicit consent. Upon your first visit to our website, a cookie banner will appear to:

  • Inform you about the cookies we use.
  • Provide you with the option to accept or manage your cookie preferences.

You can update your cookie preferences at any time by clicking the button or icon shown on the website for managing cookies.

How to Manage or Disable Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website. Below are links to manage cookies for common browsers:

To find out how to manage cookies please click here or refer your browser’s help options for more information.

Please remember that if you amend your cookie settings your browsing experience may be negatively affected. You may be unable to use some of our online services.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements or the way we use cookies. Please review this page periodically to stay informed.

For further details about how we handle personal data, please refer to our Privacy Policy.

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